How hiring a virtual assistant works
You choose your VA and direct their work. We find them, screen them and set them up in our supervised office in Dumaguete City, then look after the workplace around them.
From first call to first day
Five steps, about three weeks from first call to first day, and you make every hiring decision.
Step 1
Free Strategy Call
We talk through the work you want to hand over, then turn it into a clear job description, working hours and salary range. We also recommend the plan that suits you.
Step 2
We advertise the role
We write a professional job ad and run targeted digital advertising to reach the right candidates.
Step 3
We screen every candidate
We check skills and run identity and reference checks, so you only meet people who are ready for the job.
Your shortlist arrives in about two weeksStep 4
You interview and choose
We set up final interviews with your shortlist. You make the decision, and we help with salary negotiation and the employment contract.
Most clients choose and start their VA within a weekStep 5
Your VA starts work
On Core and Signature, your VA starts at their workstation in our office, working your business hours, with a supervisor and IT support on site. On Work from home, we check their home setup is ready, then hand the working relationship over to you.
What to have ready for your call
You don’t need a finished job description. It helps to know:
- The tasks you want to hand over first
- The hours you need covered
- The software and systems your VA will use
- Your budget, or a rough range
After your VA starts
Your VA works for you. We make sure they have what they need to do it well.
You run the work
You set your VA’s tasks and priorities and talk to them directly every day, using the tools your business already uses.
We look after the workplace
Our team on site keeps your VA supported and productive.
- Supervisor and IT support every working day
- Three internet connections and reliable power
- Time and performance tools
- Monthly team-building and a VA community
On Signature, we handle the rest
One weekly fee covers everything around your VA’s job.
- Salary and payroll
- HR, contracts and compliance
- All IT equipment
- A dedicated account manager
Why an office instead of a home desk?
A home setup depends on one internet connection, the local power supply and whoever else is in the house. Our offices remove those risks.
- Primary, secondary and satellite internet, so one outage never takes your VA offline
- A supervisor on site who can step in the moment something goes wrong
- A professional, secure workplace instead of a shared home
- Colleagues around them, which helps VAs settle in and stay
120-day free replacement. If your VA resigns or underperforms, we recruit again at no fee.
6-month minimum term. About half the 12 months most providers ask for.
Full refund if we can’t find your match. Your recruitment fee comes back in full.
Frequently asked questions
We aim to send your shortlist within about two weeks of your Strategy Call. Most clients interview and choose within a week, and their VA starts soon after, so it usually takes around three weeks from first call to first day.
Your VA works your business hours. Our Talay office is open 24/7, so we can also cover US time zones and overnight shifts.
Yes. We advertise, screen and reference-check candidates, then you interview your shortlist and choose. You make every hiring decision.
Directly, every day, using the tools your business already uses, such as email, chat apps, video calls and your phone system. Your VA works for you, not for a middle manager. See our 30-day onboarding plan.
A workstation in our office is included in the weekly fee. You provide your VA’s computer equipment, and we can help you buy it locally.
If your VA resigns or isn’t performing within 120 days, we recruit a replacement at no extra recruitment fee, provided your account is up to date. Signature clients get free replacement at any time.
Yes. Most clients start with one role and add more once the first VA is settled. Each new VA follows the same five steps.
Yes. On our Work from home plan we recruit your VA for a one-off fee of US$1,999, check their home setup, then hand the working relationship over to you with no ongoing fees.
Start with a free Strategy Call
Tell us what you want to hand over. We’ll turn it into a role, a plan and a price.