Virtual assistants for NDIS providers
A full-time admin assistant from the Philippines who handles rostering, service agreements, invoicing and participant enquiries for your NDIS business, working from our supervised office in Dumaguete City.
An example day, in your business hours
- 8:30Overnight enquiries answered and logged
- 9:30This week’s roster gaps filled and confirmed
- 11:00Service agreement drafted for your review
- 14:00Claims prepared from approved shift notes
- 16:00Team compliance reminders sent
What does a virtual assistant do for an NDIS provider?
A virtual assistant for an NDIS provider handles the office admin behind your services: rostering and shift changes, participant and referral enquiries, service agreements from your templates, invoicing and claims preparation, and staff compliance reminders. They support your team from our office and don’t deliver supports to participants.
What your NDIS admin VA can handle
The paperwork that takes your coordinators and managers away from participants.
Rostering
Building rosters, filling shift gaps and confirming changes with staff.
Enquiries and referrals
Answering calls and emails, logging referrals and booking intake meetings.
Service agreements
Preparing agreements and schedules of supports from your templates for review.
Invoicing and claims
Preparing invoices and claims from approved shift records.
Participant records
Keeping records and plans up to date in your system.
Staff compliance
Tracking screening checks, training and certificate expiry dates.
Recruitment admin
Posting job ads, screening applications and booking interviews.
Reporting
Weekly reports on hours delivered, claims and roster coverage.
General admin
Inbox, calendar, documents and follow-ups for your managers.
Systems they can work in
Your VA works in your care management, rostering and accounting systems.
- ShiftCare
- Brevity
- SupportAbility
- Lumary
- CareMaster
- Xero
- MYOB
- Microsoft 365
- Google Workspace
- Deputy
Tell us which systems you use on your Strategy Call, and we’ll screen candidates for experience with them.
Why an office-based VA for your NDIS business?
Participant information is sensitive. An office gives you far more control over where and how your VA works than a shared home setup.
- A secure office with CCTV and controlled entry, plus USB storage blocking on request
- We handle personal information under the Privacy Act 1988 (Cth) and the Philippine Data Privacy Act of 2012
- A supervisor and IT team on site every working day
- Our Talay office is open 24/7, for after-hours rostering and enquiries
What do clients say?
“They have made a tremendous difference to our daily operations by managing important administrative tasks, streamlining processes, improving efficiency, and allowing us to focus on growing our business.”
How much does an NDIS provider admin VA cost?
NDIS admin is a general role: US$499 to recruit on Core, or included on Signature.
Workstation fee, plus US$499 recruitment. You pay your VA directly. About US$3.80 an hour for the workstation and a general VA’s salary.
Includes your VA’s salary, equipment, payroll and HR. No recruitment fee. About US$6 an hour all-in.
Prices in US dollars, excluding GST. Pay six months in advance and save 10%. See full pricing
Frequently asked questions
Yes, with the right controls. You decide what your VA can access, give them their own login, and keep your own NDIS policies in place. Our offices have CCTV and controlled entry, USB storage can be blocked on request, and we handle personal information under the Privacy Act 1988 (Cth). See how we protect your data.
No. Your VA handles administrative work for your business. Supports are delivered by your own workers, and you stay responsible for meeting the NDIS Practice Standards and your registration requirements.
NDIS admin is a general role: about US$6 an hour all-in on Signature, with salary, equipment, payroll and HR included. On Core you pay US$49 a week plus your VA’s salary, about US$3.80 an hour, and you provide the equipment.
Tell us which systems you use, such as ShiftCare, Brevity or SupportAbility, and we’ll screen candidates for experience with them. Candidates with NDIS or health admin experience are available; see our salary guide.
Yes. Our Talay office is open 24/7, so your VA can cover early mornings, evenings or weekends when shift changes happen.
Hire your NDIS provider admin VA
Book a free Strategy Call. We’ll scope the role, confirm the cost and send your shortlist within about two weeks.