Privacy Policy
Introduction
Desk & VA (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, engage our services, or interact with us in any way.
By using our website or services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of information:
a) Personal Information
Name, email address, phone number, company name, and job title.
Billing details such as payment information and business address.
Recruitment-related details such as role requirements, CVs, or employment history (when applicable).
b) Non-Personal Information
Browser type, IP address, device information, and website usage statistics.
Cookies and tracking technologies that help us improve site performance and user experience.
How We Use Your Information
We may use your information to:
Provide our services, including recruitment and placement of Virtual Assistants.
Communicate with you about your inquiries, service requests, or contracts.
Process payments and issue invoices.
Improve our website, services, and customer experience.
Send marketing materials (only if you have opted in).
Comply with legal obligations and resolve disputes.
Sharing of Information
We may share your personal information with:
Our staff and contractors in Australia and the Philippines who need access to perform their duties.
Third-party service providers (e.g., IT support, payment processors, marketing platforms) who assist us in operating our business.
Regulators or legal authorities, when required by law or to protect our rights, property, or safety.
We will never sell your personal information to third parties.
Data Storage & Security
Your personal information is stored securely using industry-standard practices.
We implement administrative, technical, and physical safeguards to protect data against unauthorised access, misuse, loss, or disclosure.
Data may be stored or processed in Australia, the Philippines, or other jurisdictions where our service providers operate.
Cookies & Tracking
Our website uses cookies and similar technologies to:
Remember your preferences.
Analyse traffic and usage patterns.
Improve functionality and marketing.
You can adjust your browser settings to block cookies, but this may affect your experience on our site.
Your Rights
You may request to:
Access the personal information we hold about you.
Correct or update inaccurate information.
Withdraw consent for marketing communications.
Request deletion of your data (subject to legal and contractual obligations).
To exercise these rights, please contact us at admin@deskandva.com.
Data Retention
We retain personal information only as long as necessary for business, contractual, or legal purposes. When no longer required, data is securely deleted or anonymised.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
Contact Us
For any questions or concerns about this Privacy Policy or how your data is handled, please contact us:
Desk & VA
Email: admin@deskandva.com
Phone: 1300 802 502 (Australia), +61 2 5701 0097 (Outside Australia)
Address: PO Box 3590, Rouse Hill NSW 2155, Australia